Hawkstone Park Privacy Policy

Interesting Hotels Limited acts as an agent for the following venues: Llangoed Limited, Sudbury House Limited, The Swan@Hay Limited, Interesting Poets House Limited, Hawkstone Park Limited, Rhianfa Limited, Hellidon Lakes Limited. 

Interesting Hotels Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy online. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

What Information Do We Collect About You?
We collect information about you when you make a booking with us at one of our venues or if you register for our database. We also collect information when you voluntarily access our Wi-Fi at one of our venues, complete guest surveys or participate in competitions. You may also provide us information by filling in a form on our website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information. Website usage information is collected using cookies.

How Will Your Information Be Used When Making A Reservation?
Our venues use table booking systems provided by either Open Table or BookAtable. Our hotel reservation system is provided by Guestline. When making a reservation with us, your details will automatically be provided to our booking systems, which may use your information to contact you about your upcoming booking, and request feedback. At the time of booking guests are given the option of whether they would like to be added to our email database to receive future marketing correspondence. If a guest has not opted in to receive email marketing, they will not be added to our database and will not receive correspondence from Interesting Hotels Limited that does not directly relate to their booking. 

How Will Your Information Be Used When You Access Our Wi-Fi?
Our venues use guest Wi-Fi portals provided by either Nevaya or Liberty-I. In connecting to Wi-Fi in one of our venues, guests provide information to Wi-Fi Portals through either a login form or by signing in using a social media channel. Interesting Hotels Limited has access to analytics software provided by the Wifi Portals to understand the demographic of visitors to our venues. At the time of accessing our Wi-Fi guests are given the option of whether they would like to be added to our email database to receive future marketing correspondence. If a guest has not opted in to receive email marketing they will not be added to our database and will not receive correspondence from Interesting Hotels Limited that does not directly relate to their booking.

Information We May Collect When You Use Our Website?
Our venues’ website maintenance and hosting services are provided by either Direct Hotel Marketing Limited or Journey. We use strictly necessary and functional cookies to enable you to move around the site and to provide basic features. Tracking and performance cookies are used to provide a better overall user experience. Below are the types of cookies present on our websites:Top of Form 

1. Strictly necessary cookies
Some cookies are strictly necessary in enabling you to move around this website and use its most basic features.

2. Tracking and other optional cookies
We use performance and tracking cookies internally to enable us to provide you with a better user experience. Information supplied by these cookies helps us understand how our visitors behave on this website, track unique visitors or time spent on the site, and on different web pages so that we can improve how we present content to you.

Our websites use analytical software, provided by Google Analytics. Google Analytics also uses cookies to track and monitor your engagement and usage of the website. Google Analytics does not collect, save or store personal data. The software allows Interesting Hotels Limited better to understand visitor usage of our websites, capture generic data about our users andto improve our sites.

Information provided by filling in a form on our website or by corresponding with us by phone, e-mail or otherwise, will only be used for the purpose regarding the correspondence. Guests who provide information in such a way will not be signed up to our database, unless they have specifically requested to do so.

Email Marketing
Our venues circulate email newsletters and offers programs provided by either Direct Hotel Marketing Limited or Journey. Guests can consent to receive email marketing either by subscribing through our websites, or by opting in to receive email marketing when making a reservation, or when logging in to our Wi-Fi. If you have signed up to our email newsletter, you may opt out at a later date. If you no longer wish to be contacted for marketing purposes there is an unsubscribe option at the bottom of any email marketing that we send.

Email marketing campaigns sent by our venues may contain tracking capability to analyse and evaluate subscriber activity. Subscriber activity evaluated may include the opening of emails, the clicking of links within emails and the frequency of such activities.

Access To Information
You have the right to access information held about you and that can be exercised in accordance with the GDPR Act. Access information requests should be sent directly to inforequest@interestinghotels.co.uk 

Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future, will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. 

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Hawkstone Park. References to "our Website" or "the Website" are to hawkstone.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Hawkstone Park
Weston-under-Redcastle, Shrewsbury, Shropshire
SY4 5UY

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.